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Ordering
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How do I check my order status?
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: Simply click on the Order Status button located in the gold header bar at the top of the page. Enter your Rima.com order number, and the zip code of the shipping address. Hit ‘Track’ and you will receive up-to-date order tracking.
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When will I receive my order?
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: For in-stock items, your order will be shipped the same or next business day if the order is placed before 12pm PST (Mon. - Fri. excluding holidays) and if the credit card is verified. How soon you receive the product from our warehouse (Southern California) depends on the level of service you select from the shipping choices.
For 'Ground Shipping' Transit Times: Click here.
For out-of-stock items, we will call or email you the status of your order and when we will have the items in stock.
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How do I cancel my
order?
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: Please call 1-562-690-3888 or e-mail sales@rima.com to cancel an order or make any changes in your order. Once your item has shipped, the return policy will apply.
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My order never arrived, how can I check on it?
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Will You charge sales tax on my order?
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: Sales tax is only charged on orders that are delivered to California addresses.
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Do you take international orders?
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: We do not accept international orders at this time.
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I can't remember my account's password, can you help?
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: Yes, we can have the password emailed to you. First, visit the Sign
In link. There, put your username
in the Sign In field. Click the radio button for 'E mail me my password.' Then
click on the 'Sign In' button to send the request to our secure server. The
password will be emailed to the email address you used when you established the account. If you have forgotten both your Sign-In username and your password, you will have to create a new account with us, or you can choose to place your order without an account.
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Shipping
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How much is the shipping going to cost me?
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: The shipping costs can be calculated on our website before you decide to go to the check out page. Simply add the products that you want to purchase into the cart. Then in the blue navigation bar located on the left hand side of your screen, the total of items will appear in an area titled 'Basket Contents.' To see the shipping options and corresponding freight charges, click the "shipping option" link and once you have entered your state and zip code, it will list all of the shipping options and costs available for your order.
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What shipping options are available?
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: Domestically we use UPS. For APO/FPO destinations we use the United States Postal Service.
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When will my order ship?
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: For in-stock items, your order will be shipped the same business day if the order is placed before 1PM PST (Mon. - Fri. excluding holidays) and if the credit card is verified.
For out-of-stock items, we will call or email you the status of your order and when we will have the items in-stock.
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Can I ship to a different address than the address listed on my credit card?
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: If your shipping address is different from your billing address, you must list the shipping address as an alternate address on your credit card account. You can contact your credit card company to initiate this common procedure by calling the toll-free number on the back of your credit card.
If you have already placed an order and have added your alternate shipping address to your credit card, please email
sales@rima.com to expedite the processing of your order.
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Do you ship to PO/APO/FPO Boxes?
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: No. UPS does not deliver to PO/APO/FPO Boxes.
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Why can't I get tracking information from UPS on my order?
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: On rare occasions UPS does not have tracking information or displays this message: "UPS has received shipper's billing information electronically. Billing information received does not indicate shipment pickup or drop-off. Please contact the shipper for more details."
There are a couple of reasons why UPS does not have the tracking information on their website. Sometimes UPS scans the tracking number onto their website after we have given our customers their tracking number. Other times UPS does not update their system fast enough with the current information.
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Why wasn't my package delivered in three days, as indicated?
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: "Three days" means three business days. Please note that the UPS Service Guarantee applies only to business days, and excludes weekends, holidays, and other events that may occur.
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UPS 'Ground Shipping' Transit Time Map.
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What are the restrictions on the FREE shipping promotion?
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- For a limited time, get free ground shipping on select items. Items that qualify for free ground shipping are indicated on the products' page.
- Free Ground Shipping applies to the domestic 48 contiguous United States only.
- If you choose a different shipping method, shipping charges will apply.
- If your order contains one or more ineligible items, you'll be charged shipping fees for those ineligible items.
- This offer is good on products that are in-stock during the 'free shipping' promotional period.
- Rima.com reserves the right to end or change this offer at any time.
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Payment
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What are my payment options?
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: Rima.com accepts VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER and PAYPAL. We do NOT accept credit cards issued from non U.S. banks. Payment on all orders are to be pre-paid prior to shipping. Also, if you are paying with a debit card, please verify with your bank if there are limitations pertaining to daily withdrawals on your card. Rima.com reserves the right to request additional identification. If this is needed, we will contact you by e-mail or phone.
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Do I have to pay sales tax?
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: Only orders that are shipped to addresses in California are subject to a state sales tax.
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How do I make payments with a money order or cashier's check?
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: Enter the items you want into the shopping basket then go to the check out page and enter in your address. Continue on through two more pages where you will get the total including shipping cost. Then print this page, and mail it along with a cashier check or money order made out for the total amount on the printed page. Make the cashier check or money order payable to Rima.com and mail it to 511 S. Harbor Blvd Unit C, La Habra, CA 90631.
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How do I pay with PayPal?
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: During the check out process, simply choose 'Pay Pal' as your payment option. By following the prompts you will be automatically linked to the Pay Pal site.
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Returns
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Return Authorization Form
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What is the procedure if I received the wrong product?
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: Please send us an email with the order number and the item you received to sales@rima.com
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Who pays for the shipping on a return item?
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: The customer returns the product to us 'freight pre-paid'. Rima will pay for shipping back to the customer in the case of an exchange for the same or similar item, and quantity.
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How long does it take to process a Return?
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: Once we have received your Authorized Return, it will take 2-3 business days for us to process your return. At that point we will either issue you a refund or re-ship a new product.
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How do I return a defective Primera product?
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: Primera Technologies - handles the replacement of defective products directly. They can be reached by email at support@primera.com or by telephone at 763-475-6669.
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How do I return a defective LITEON product?
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: LITEON - handles the replacement of defective products directly. They can be reached by email at dc_support@liteonit.com or by telephone at 1-888-8-LITEON.
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What is the Rima.com Return Policy?
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: Any products to be authorized by us for return must be processed within 30 days from the date of the invoice.
Non-defective returns for credit are subject to shipping charges and a 15% restocking fee.
Shipping and credit card processing charges are not refundable.
Returns must be sent to us freight pre-paid.
Exchanges can only be made for the same item.
Before returning any product, please fill out RA form to receive a Return Authorization (RA) number. We will not accept any returns without an RA number. The RA number is only valid for 15 days after it has been issued and must be clearly displayed on the shipping label.
Products must be returned 100% complete, unused, and in the original packaging. Products must be accompanied by any manuals, accessories, or spare parts that originally shipped with the product.
Products being returned should be packaged with the utmost care and with sufficient padding to secure its safe return.
Some items might have to be returned to the manufacturer for warranty issues. We will inform you in that case.
Products designated as "all sales final", "no return" or similar language may not be returned.
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Technical
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Have a Microboards Product and need support?
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Have a Pioneer Product and need support?
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Have a Primera Product and need support?
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Have a Rimage Product and need support?
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Have a Verbatim Product and need support?
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What is the difference between compatible ink cartridges and the name brand cartridges?
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: For everyday personal and business use, cost is the biggest difference. Both the name brand and the compatible cartridges are new products made to the printer’s specifications. The name brand companies however, have much larger costs of marketing, promotions, and shareholders profits to include into the cost basis.
International industry standards (ISO standards) have helped to keep generic ink cartridge manufactures improving on the consistency and reliability of their finished product. End-users have reported a very high degree of satisfaction with the compatible products, both in terms of quality and ink usage.
If you are requiring high-end performance of ink for archival photos or professional use, we recommend testing various ink manufacturers for your needs.
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FAQs - Taiyo Yuden Media
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Firmware Update - DVD Writers
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Manufacturer
Links
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Template downloads for labels and inserts
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